PMO Service Maturity Assessment
This appendix presents a structured framework for assessing the maturity level of PMO services.
Maturity Assessment Model
Each PMO service is assessed using a five-level maturity model: (1) Ad Hoc, (2) Repeatable, (3) Defined, (4) Managed, (5) Optimizing. Specific criteria and evidence are defined for each level.
Service-Level Assessment
Assessment is conducted separately for each service. This approach enables clear visibility of strong and weak service areas.
Improvement Roadmap
Assessment results form the basis for creating a roadmap to reach target maturity levels. The roadmap should include resource requirements, timelines, and success criteria.
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